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About me

Production Support Engineer with 4+ years at Accenture managing L2/L3 support for 10+ enterprise applications on PCF and Azure ARO. Resolved 100+ monthly incidents including 20+ high-severity issues while maintaining 99.9% uptime SLA. Built Python automation scripts that saved the team 130+ hours per month. Skilled in Dynatrace, Kibana, ServiceNow, SQL, and REST API debugging. Brings additional full stack capability in React.js and Next.js to triage UI-side issues independently.

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My Skills

Frontend & Web

HTML
CSS
React Js
Next Js
Bootstrap

Mobile Development

React Native
Expo

Backend & Database

Java
Python
MySQL
MongoDB
Prisma

Cloud & DevOps

PCF (Pivotal Cloud Foundry)
Azure Red Hat OpenShift (ARO)
CI/CD (Conceptual)

Monitoring & Tools

Dynatrace
Kibana
ServiceNow
JIRA

others

Git
REST APIs
Automation Scripting
Root Cause Analysis
Incident Management
SQL Queries & Data Validation

My experiences

Custom Software Engineering Analyst

Jan 2022 - Present

Accenture India Private Ltd.

Over 4 years at Accenture, delivering L2/L3 support for 10+ enterprise applications with 99.9% uptime across PCF and ARO. Resolved 100+ monthly incidents (20+ P1/P2), automated monitoring via 9 Python scripts saving 130+ hours/month, built an HTML/JS dashboard, performed SQL-based RCA, and authored 108+ knowledge articles to streamline onboarding and incident resolution.
IT and Software Department (Internship)

March 2021 - July 2021

SKILL SOFTWARE INC.,

Built REST APIs using Node.js as part of MEAN Stack development; contributed frontend UI modules including a pricing page and an interview scheduling interface. Worked with MongoDB for data storage and assisted in building and testing web application modules

My Projects

Chatzz chat app

Website

Built a full stack real-time chat application as sole developer — owning the database schema (Prisma ORM + MySQL), RESTful API routes (Next.js), WebSocket messaging (Pusher), and authentication (NextAuth.js) end-to-end. Demonstrates the same full stack debugging capability I apply in production support tracing issues from database queries through API responses to frontend rendering.

Havk App

Website

This project is a social media web application built using React JS for the frontend and Firebase for backend services. It supports real-time data updates, user authentication, and interactive user features. The application demonstrates my skills in modern web development, component-based architecture, and cloud-based databases.

Havk Messenger App

Github

Havk Messenger Web is a real-time messaging web application built using React JS for the frontend and Firebase for backend services. It features instant messaging, user authentication, and dynamic data updates powered by Firebase’s real-time capabilities.

Multilevel authenticated security for door using arduino

Github

This project is to make door more secure using Arduino. In this project there are 4 levels to open the door. ▪ 1 st level is RFID ▪ 2 nd level is Fingerprint Scanner ▪ 3 rd level is Password ▪ 4 th level is OTP. If all the levels are successful then door will open. If any of the level is unsuccessful then door will not open and 2nd time if the any level is unsuccessful then Phone call will be made to alert the authorized person.

Merry Christmas Video using Blender

YouTube

This project is an original 3D animation created entirely in Blender 2.90. It demonstrates my skills in modeling, animation, lighting, and rendering, with a focus on visual storytelling and smooth motion. The project reflects my understanding of Blender’s animation workflow and my ability to complete a full animation from concept to final render.

Keerthivasan Karunanithi